Frequently Asked Questions
Frequently Asked Questions
- How do I sign in to my account?
- Where is my order?
- What does it mean when an order is "Processing"?
- Do you back order items?
- How do I pay for an order?
- How do I place an order?
- How can I know if you have stock of a particular item?
- Do I have to pay sales tax?
- Can I pay with a personal check, cashier’s check, bank check or money order?
- Can I order something that is not offered on your website?
- The sale said buy 2 and get 1 free, I added 2 into my cart but did not any free?
- How are orders shipped out?
- When will my order arrive?
- Do you ship discreetly?
- Do you ship to PO Box and APO addresses?
- What countries do you ship to?
- How do I return an item?
- How can I exchange an item?
- How do I know whether an item is on clearance or otherwise non-returnable?
- Once I send back my return, how long does it take for the credit to appear on my account?
Privacy & terms
- What is the Mensuas Referral Program?
- How can I refer to a new user?
- What policy does Mensuas have against spamming?
- What should my friend do when he/she is referred to?
- What qualifications should my friend have to get referred?
- If my friend has already signed up with Mensuas through others' referral, can I refer him/her to sign up a new Mensuas account again?
- If my friend does not sign up with Mensuas after clicking on my referral link but then signs up with Mensuas through other means, can I still get the referral bonus?
- How can I ensure my friend's privacy will not be infringed upon?
- When can I get my referral bonus?
- What if the email address my friend uses to sign up with Mensuas is different from the one I send the referral email to?
- How long will this referral program last?
- How many friends can I refer to get the bonus?
- How do I sign up for your newsletter so I can find out what's new and when you have a sale?
- How do I unsubscribe from your newsletter?
- Do you have any retail stores?
- Do you have a printed catalogue?
How do I sign in to my account?
Click on Login and enter your email address and password to sign in. If you forgot your password, don’t worry, just click on the Forgotten Password link and we will email you your password. If you have not yet created an account on Mensuas.com then simply click on the Register button and sign up for a free account.
To get an update on your order, go into My Account to check the shipping status. Once the order ships, you will receive an email confirmation which will contain a tracking number. Orders usually ship within 48 hours (Monday through Saturday).
What does it mean when an order is Processing?
This means that your order is in our system and our warehouse is working on getting it out. Processing comes shortly before Shipped. In the rare occasion that we encounter a problem with your order, we will contact you.
We keep very high levels of stock in most of the brands that we carry, so we usually have one of the most extensive inventories in the industry. In the rare occasion that we run out of an item just before you put your order in, we will not back order it, instead, we will refund immediately upon finding this and send you a note to explain what occurred. The rest of your items will ship right away and no delays will be caused. Again, this is a rare occurrence.
Orders are placed directly on the website at Mensuas.com.
How can I know if you have stock of a particular item?
Our system updates inventory more than once per hour for every single item that we carry, so if you see an item on our site, then it is in stock. There are very rare occasions, where someone will buy an item minutes before you and this will cause a few minutes where the item shows in stock, but ran out. Should you order an item that we do not have, we will immediately refund you for that item and explain it to you. We constantly restock our inventory with most manufacturers, so we do not stay out of stock for long.
Sales tax is only charged to Florida ship-to addresses and the rate is 6%.
Can I pay with a personal check, cashier’s check, bank check or money order?
We do not accept personal checks, cashier’s check, bank check or money order.
Can I order something that is not offered on your website?
There are times where this may be possible. Simply E-mail us at email@example.com and let us know exactly what you are looking for. Please provide us with the most amount of detail about the product as possible, and if you could send a link to the item on another website, that would be helpful.
The sale said buy 2 and get 1 free, I added 2 into my cart but did not any free?
It is because you have to add all 3 products into your cart to receive the free item.
You can expect to receive your package via the United States Postal Service or FedEx. Shipping options are available on the checkout page when you are completing your order. We ship to PO Boxes, APO/FPO addresses, as well as residential and business addresses. All U.S. orders are shipped with delivery confirmation which will show proof when the item is delivered. Most international orders, depending on your countries postal service, are sent with delivery confirmation. Insurance is an option at checkout and we highly recommend that you insure your package.
As soon as you order we will send you a confirmation e-mail to let you know that we received your order. Once our warehouse has completed the shipment we will send you an e-mail so you can know to look out for the package. Depending on your location (domestic or international) and the type of shipment you chose (standard or priority) your package will vary, but orders can average between 2-3 days in the U.S. or 15-30 days internationally, from the time your package gets picked up by the delivery company.
Everything is shipped in plain packaging and with no stickers, slogans or pictures on the outside of the package.
Do you ship to PO Box and APO addresses?
Yes, we ship to all PO Box and APO addresses through the US Postal Service.
What countries do you ship to?
We ship to the following countries:
|Aaland Islands||Albania||American Samoa||Andorra|
|Anguilla||Antigua and Barbuda||Argentina||Armenia|
|Bhutan||Bolivia||Bonaire, Sint Eustatius and Saba||Bosnia and Herzegovina|
|Bouvet Island||Brazil||British Indian Ocean Territory||Brunei Darussalam|
|Cambodia||Canada||Canary Islands||Cayman Islands|
|Chile||China||Christmas Island||Cocos (Keeling) Islands|
|Colombia||Cook Islands||Costa Rica||Croatia|
|East Timor||Ecuador||El Salvador||Estonia|
|Falkland Islands (Malvinas)||Faroe Islands||Fiji||Finland|
|France||French Guiana||French Polynesia||French Southern Territories|
|Haiti||Heard and Mc Donald Islands||Honduras||Hong Kong|
|Lao People's Democratic Republic||Latvia||Lebanon||Liechtenstein|
|Martinique||Mexico||Micronesia, Federated States of||Moldova, Republic of|
|New Caledonia||New Zealand||Nicaragua||Niue|
|Norfolk Island||North Korea||Northern Mariana Islands||Norway|
|Palau||Palestinian Territory, Occupied||Panama||Papua New Guinea|
|Saint Kitts and Nevis||Saint Lucia||Saint Vincent and the Grenadines||Samoa|
|San Marino||Saudi Arabia||Serbia||Singapore|
|Slovak Republic||Slovenia||Solomon Islands||South Africa|
|South Georgia & South Sandwich Islands||South Korea||Spain||St. Barthelemy|
|St. Martin (French part)||St. Pierre and Miquelon||Svalbard and Jan Mayen Islands||Sweden|
|Trinidad and Tobago||Turkey||Turks and Caicos Islands||Tuvalu|
|Ukraine||United Arab Emirates||United Kingdom||United States|
|United States Minor Outlying Islands||Uruguay|
|Vanuatu||Vatican City State (Holy See)||Virgin Islands (British)||Virgin Islands (U.S.)|
|Wallis and Futuna Islands||Western Sahara|
First, make sure that your desired return merchandise qualifies as a returnable item, by visiting our Return Policy page. Then please log into your account and go to the order history to find the specific order in which you are referring to start the return procedure. If you did not create an account then send a forgotten password to the email address used on the order. Remember to manually type the new password because if you copy and paste the password then it will not work.
To avoid confusion, we allow items to be returned, as explained in the Return Policy page on our website, but not exchanged. If you return an item that is eligible to be returned, we will credit your account and you can place a new order when you are ready.
How do I know whether an item is on clearance or otherwise non-returnable?
Non-returnable items are explained on the Return Policy page.
Once I send back my return, how long does it take for the credit to appear on my account?
Upon receipt of your return, please allow 3-4 weeks to process the refund back to your account on www.mensuas.com.
Privacy & Terms
Is shopping at Mensuas.com secure?
Absolutely! Now more than ever you have to be careful where you shop and your security is very important to us and we take all precautions within our power to keep your information completely secure. All sensitive information is encrypted and protected with SSL, which is the best encryption technology available.
What is the Mensuas Referral Program?
The Mensuas Referral Program is a bonus specifically set up for current customers who successfully refer a friend to sign up with Mensuas. Whenever such friend successfully signs up with Mensuas through your referral link your Mensuas Money account will be deposited with such referral bonus.
How can I refer to a new user?
After you become a registered Mensuas customer, log in to your Mensuas account, go to Referral and click the link Earn Now. It contains The Mensuas Referral link that you can either copy and paste into an e-mail or you can click on the Facebook logo to send or you can also import your friends’ E-mails by clicking on the “Import Contacts from Google” button. If your friend successfully signs up with Mensuas through such link or logo, you will be eligible to such referral bonus. However, please use your referral link reasonably and please strictly comply with the anti-spamming policy.
What policy does Mensuas have against spamming?
The purpose of Mensuas’ Referral Program is to encourage users to introduce Mensuas to their friends. However, Mensuas does not allow users to spam. Once Mensuas finds out that a user is sending out junk emails with a referral link, it will forthwith restrict such user's account.
What should my friend do when he/she is referred to?
Your friend must complete the following steps to get the referral bonus:
- Click on your referral link or logo to sign up with Mensuas.
What qualifications should my friend have to get referred?
Your friend will be eligible for referral as long as he/she is not a registered Mensuas user yet.
If my friend has already signed up with Mensuas through others referral, can I refer him/her to sign up a new Mensuas account again?
No. You can only refer your friend who has never signed up with Mensuas before (whether by himself or through others' referral).
If my friend does not sign up with Mensuas after clicking on my referral link but then signs up with Mensuas through other means, can I still get the referral bonus?
No. You can only get the referral bonus after your friend signs up with Mensuas through clicking on your referral link.
How can I ensure my friend's privacy will not be infringed upon?
Mensuas undertakes to protect the information of all users, and will never share either your or your friend’s account information with any other third party.
When can I get my referral bonus?
When your friend referred by you successfully sign up with Mensuas and places their first order, you will get your referral bonus.
What if the email address my friend uses to sign up with Mensuas is different from the one I send the referral email to?
As long as your friend signs up with Mensuas through clicking your referral link, you will get the referral bonus even though he/she signs up with another email address.
How long will this Referral Program last?
This program began on January 27th, 2015 and is open until further notice. Mensuas has the right to end the program when it sees necessary.
How many friends can I refer to get the bonus?
There is no limitation on the referrals, so long as the program remains open by Mensuas.
How do I sign up for your newsletter so I can find out what's new and when you have a sale?
Our main page of the site: www.mensuas.com, has a newsletter sign up portion where you simply enter your E-mail address and hit Subscribe.
How do I unsubscribe from your newsletter?
To unsubscribe, you can login to your account and change your newsletter settings or simply click unsubscribe on any E-mail newsletter you receive from us.
Do you have any retail stores?
Mensuas is solely a web-based website. Because we do not have the added expenses and footprint of a big-boxed retail store, we can keep prices low and offer you better deals.
Do you have a printed catalog?
We do not have a fully printed catalog, simply because the sheer amount of products and constant new additions that we bring in, but from time to time we will stock a printed catalog that showcases some of our products. We will insert the printed catalog in your order when available.