Track An Order You will be taken to My Orders page
Return Products You will be taken to My Orders page
Look up by issue type
- Where is my order?To get an update on your order, go into My Account to check the shipping status. Once the order ships, you will receive an email confirmation which will contain a tracking number. Orders usually ship within 48 hours (Monday through Saturday).
- How do I sign in to my account?Click on Login and enter your email address and password to sign in. In the event that you forgot your password, don’t worry, just click on the Forgotten Password link and we will email you your password. If you have not yet created an account on Mensuas.com then simply click on the Register button and sign up for a free account.
- What does it mean when an order is "Processing"?This means that your order is in our system and our warehouse is working on getting it out. Processing comes shortly before Shipped. In the rare occasion that we encounter a problem with your order, we will contact you.
- Do you back order items?We keep very high levels of stock in most of the brands that we carry, so we usually have one of the most extensive inventories in the industry. In the rare occasion that we run out of an item just before you put your order in, we will not back order it, instead we will refund immediately upon finding this and send you a note to explain what occurred. The rest of your items will ship right away and no delays will be caused. Again, this is a rare occurrence.
- How do I pay for an order?You can pay via Visa, MasterCard, Discover, American Express and PayPal.
- How do I place an order?Orders are placed directly on the website at Mensuas.com.
- How can I know if you have stock of a particular item?Our system updates inventory more than once per hour for every single item that we carry, so if you see an item on our site, then it is in stock. There are very rare occasions, where someone will buy an item minutes before you and this will cause a few minutes where the item shows in stock, but ran out. Should you order an item that we do not have, we will immediately refund you for that item and explain it to you. We constantly restock our inventory with most manufacturers, so we do not stay out of stock for long.
- Do I have to pay sales tax?Sales tax is only charged to Florida ship to addresses and the rate is 6%.
- Can I pay with a personal check, cashier’s check, bank check or money order?We do not accept personal checks, cashier’s check, bank check or money order.
- Can I order something that is not offered on your website?There are times where this may be possible. Simply E-mail us at email@example.com and let us know exactly what you are looking for. Please provide us with the most amount of detail about the product as possible, and if you could send a link to the item on another website, that would be helpful.
- The sale said buy 2 and get 1 free, I added 2 into my cart but did not any free?It is because you have to add all 3 products into your cart to receive the free item.
- How are orders shipped out?You can expect to receive your package via the United States Postal Service or FedEx. Shipping options are available on the checkout page when you are completing your order. We ship to PO Boxes, APO/FPO addresses, as well as residential and business addresses. All U.S. orders are shipped with delivery confirmation which will show proof when the item is delivered. Most international orders, depending on your countries postal service, are sent with delivery confirmation. Insurance is an option at checkout and we highly recommend that you insure your package.
- When will my order arrive?As soon as you order we will send you a confirmation E-mail to let you know that we received your order. Once our warehouse has completed the shipment we will send you an E-mail so you can know to look out for the package. Depending on your location (domestic or international) and the type of shipment you chose (first class or priority) your package will vary, but orders can average between 2-4 days in the U.S. or 6-10 days internationally, from the time your package gets picked up by delivery company.
- Do you ship discreetly?Everything is shipped in plain packaging and with no stickers, slogans or pictures on the outside of the package.
- Do you ship to PO Box and APO addresses?Yes, we ship to all PO Box and APO addresses through the US Postal Service.
- What countries do you ship to?We ship to the following countries:
A Aaland Islands Albania American Samoa Andorra Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Austria B Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria C Cambodia Canada Canary Islands Cayman Islands Chile China Christmas Island Cocos (Keeling) Islands Colombia Cook Islands Costa Rica Croatia Cuba Curacao Cyprus Czech Republic D Denmark Dominica Dominican Republic E East Timor Ecuador El Salvador Estonia F Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories FYROM G Georgia Germany Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guyana H Haiti Heard and Mc Donald Islands Honduras Hong Kong Hungary I Iceland Indonesia Ireland Israel Italy J Jamaica Japan Jersey Jordan K Kiribati Kuwait L Lao People's Democratic Republic Latvia Lebanon Liechtenstein Lithuania Luxembourg M Macau Maldives Malta Marshall Islands Martinique Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat N Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niue Norfolk Island North Korea Northern Mariana Islands Norway O Oman P Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Q Qatar R Romania Russia S Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Saudi Arabia Serbia Singapore Slovak Republic Slovenia Solomon Islands South Africa South Georgia & South Sandwich Islands South Korea Spain St. Barthelemy St. Martin (French part) St. Pierre and Miquelon Svalbard and Jan Mayen Islands Sweden Switzerland T Taiwan Thailand Tokelau Tonga Trinidad and Tobago Turkey Turks and Caicos Islands Tuvalu U Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay V Vanuatu Vatican City State (Holy See) Virgin Islands (British) Virgin Islands (U.S.) W Wallis and Futuna Islands Western Sahara Y Yemen
- How do I return an item?First, make sure that your desired return merchandise qualifies as a returnable item, by visiting our Return Policy page. Then please log into your account and go to the order history to find the specific order in which you are referring to start the return procedure. If you did not create an account then send a forgotten password to the email address used on the order. Remember to manually type the new password because if you copy and paste the password then it will not work.
- How can I exchange an item?To avoid confusion, we allow items to be returned, as explained in the Return Policy page on our website, but not exchanged. If you return an item that is eligible to be returned, we will credit your account and you can place a new order when you are ready.
- How do I know whether an item is on clearance or otherwise non-returnable?Non-returnable items are explained on the Return Policy page.
- Once I send back my return, how long does it take for the credit to appear on my account?Upon receipt of your return, please allow 3-4 weeks to process the refund back to your account on www.mensuas.com.
Frequently Asked Questions
- How can I track my order?
- How do I place an order?
- What does it mean when an order is "Processing"?
- Do you ship discreetly?
- How do I return an item?
- How can I exchange an item?
- Can I pay with a personal check, cashier’s check, bank check or money order?
- The sale said buy 2 and get 1 free, I added 2 into my cart but did not any free?
- What countries do you ship to?