Thank you for shopping with Mensuas. We are committed to delivering your order to you in a safe and timely manner. Please take a moment to review our shipping policy.
USPS Standard Shipping
- Cost: $5.99
- Free Shipping: Orders of $50 or more qualify for free USPS Standard Shipping.
- Delivery Time: USPS Standard Shipping typically takes 3-5 business days for delivery.
- Cost: Shipping rates for FedEx 2Day® will be calculated at checkout based on your location and the weight of the items in your cart.
- Delivery Time: FedEx 2Day® ensures delivery within 2 business days.
FedEx Standard Overnight®
- Cost: Shipping rates for FedEx Standard Overnight® will be calculated at checkout based on your location and the weight of the items in your cart.
- Delivery Time: FedEx Standard Overnight® ensures delivery on the next business day.
For our international customers, we offer FedEx International Economy® for secure and reliable delivery.
- Cost: Shipping rates for international orders will be calculated at checkout based on your location and the weight of the items in your cart.
- Delivery Time: FedEx International Economy® provides international shipping with an estimated delivery time of 7-14 business days, but actual delivery times may vary depending on your location and local customs regulations.
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information as soon as your order has been shipped.
Customs and Duties
Please be aware that international customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery in their country. Mensuas is not responsible for these additional charges.
If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer support team at this link
We hope you love what you ordered, in case you don't—perhaps it's a little too big or the style just isn't so you- we have a 365-day satisfaction guarantee.
You have up to 365 days to return items purchased online. In case the return request is processed within the first 180 days, the full amount will be reimbursed to your credit card. After 180 days, the refund will be made in the form of Mensuas Points.
Please keep in mind that customer takes full liability for all postal charges and returns shipment costs.
Daily Deal, Closeout Items and any item discounted by 40% or more from regular price are non-refundable items and all sales are final in these cases. All items purchased during a “Buy 2 get 1 free”, “Free gift promotion” or any of these types of promotions are non-refundable.
If you do not love the item that you bought from us, don't worry, we have a 365-day satisfaction guarantee.
To return an item, visit our Return Portal.
- The products must be submitted online for return request within 365 days of Mensuas shipping the items to you. From the moment you receive an approval on your return request, you have 365 days to have the merchandise arrive at our warehouse.
- All products must be received:
- New (never worn or washed).
- Clean and without any odours or markings.
- In original packaging and with all tags attached.
- Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
- When you buy items from us, you appreciate that they always arrive in brand new condition. Because of this, we must require that all returned merchandise that you purchase and try on is worn over your own clean underwear. All returned underwear and other items with a crotch are closely examined and tested: we never put previously worn items back into our inventory. If an item doesn't pass our inspection, we cannot accept it as a return.
- We suggest you do not wear cologne or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
- We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.
- Because we approve a return request, does not mean that we will refund the payment. A return request approval means that we will accept the product(s) in question to be sent to us. Ultimately, the return will be accepted or refused after we have inspected the merchandise.
- Late Returns - If more than 365 days have passed since your package was shipped to you and you have not applied for a return, then we cannot accept the return. Also, if you applied for a return request and we have approved the request, you have 365 more days to get the item to our warehouse. Failure to return the item(s) to us within 365 days of the return request approval will cause the return to not be accepted. We reserve the right to accept or refuse a return after the expiration dates have passed. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
- Final Sale Items - Items that are purchased through a buy a certain amount and get a free piece or any similar promotion are not eligible for a refund; an example of this would include a promotion that offers, “Buy 2 Get 1 Free” or “Free gift promotion”. Items that are on sale by 40% or more from the regular price are not eligible for a refund.
- Excessive returns, as determined by Mensuas management, will not be accepted. If Mensuas feels that our liberal return policy is being taken advantage of, we will no longer accept returns from that customer.
If you have any questions, please contact us.
Frequently Asked Questions
- How do I sign in to my account?
- Where is my order?
- What does it mean when an order is "Processing"?
- Do you back order items?
- How do I pay for an order?
- How do I place an order?
- How can I know if you have stock of a particular item?
- Do I have to pay sales tax?
- Can I pay with a personal check, cashier’s check, bank check or money order?
- Can I order something that is not offered on your website?
- The sale said buy 2 and get 1 free, I added 2 into my cart but did not any free?
- How are orders shipped out?
- When will my order arrive?
- Do you ship discreetly?
- Do you ship to PO Box and APO addresses?
- What countries do you ship to?
- How do I return an item?
- How can I exchange an item?
- How do I know whether an item is on clearance or otherwise non-returnable?
- Once I send back my return, how long does it take for the credit to appear on my account?
Privacy & terms
- What is the Mensuas Referral Program?
- How can I refer to a new user?
- What policy does Mensuas have against spamming?
- What should my friend do when he/she is referred to?
- What qualifications should my friend have to get referred?
- If my friend has already signed up with Mensuas through others' referral, can I refer him/her to sign up a new Mensuas account again?
- If my friend does not sign up with Mensuas after clicking on my referral link but then signs up with Mensuas through other means, can I still get the referral bonus?
- How can I ensure my friend's privacy will not be infringed upon?
- When can I get my referral bonus?
- What if the email address my friend uses to sign up with Mensuas is different from the one I send the referral email to?
- How long will this referral program last?
- How many friends can I refer to get the bonus?
- How do I sign up for your newsletter so I can find out what's new and when you have a sale?
- How do I unsubscribe from your newsletter?
- Do you have any retail stores?
- Do you have a printed catalogue?
Click on Login and enter your email address and password to sign in. If you forgot your password, don’t worry, just click on the Forgotten Password link and we will email you your password. If you have not yet created an account on Mensuas.com then simply click on the Register button and sign up for a free account.
To get an update on your order, go into My Account to check the shipping status. Once the order ships, you will receive an email confirmation which will contain a tracking number. Orders usually ship within 48 hours (Monday through Saturday).
This means that your order is in our system and our warehouse is working on getting it out. Processing comes shortly before Shipped. In the rare occasion that we encounter a problem with your order, we will contact you.
We keep very high levels of stock in most of the brands that we carry, so we usually have one of the most extensive inventories in the industry. In the rare occasion that we run out of an item just before you put your order in, we will not back order it, instead, we will refund immediately upon finding this and send you a note to explain what occurred. The rest of your items will ship right away and no delays will be caused. Again, this is a rare occurrence.
Orders are placed directly on the website at Mensuas.com.
Our system updates inventory more than once per hour for every single item that we carry, so if you see an item on our site, then it is in stock. There are very rare occasions, where someone will buy an item minutes before you and this will cause a few minutes where the item shows in stock, but ran out. Should you order an item that we do not have, we will immediately refund you for that item and explain it to you. We constantly restock our inventory with most manufacturers, so we do not stay out of stock for long.
Sales tax is only charged to Florida ship-to addresses and the rate is 6%.
We do not accept personal checks, cashier’s check, bank check or money order.
There are times where this may be possible. Simply E-mail us at firstname.lastname@example.org and let us know exactly what you are looking for. Please provide us with the most amount of detail about the product as possible, and if you could send a link to the item on another website, that would be helpful.
It is because you have to add all 3 products into your cart to receive the free item.
You can expect to receive your package via the United States Postal Service or FedEx. Shipping options are available on the checkout page when you are completing your order. We ship to PO Boxes, APO/FPO addresses, as well as residential and business addresses. All U.S. orders are shipped with delivery confirmation which will show proof when the item is delivered. Most international orders, depending on your countries postal service, are sent with delivery confirmation. Insurance is an option at checkout and we highly recommend that you insure your package.
As soon as you order we will send you a confirmation e-mail to let you know that we received your order. Once our warehouse has completed the shipment we will send you an e-mail so you can know to look out for the package. Depending on your location (domestic or international) and the type of shipment you chose (standard or priority) your package will vary, but orders can average between 2-3 days in the U.S. or 15-30 days internationally, from the time your package gets picked up by the delivery company.
Everything is shipped in plain packaging and with no stickers, slogans or pictures on the outside of the package.
Yes, we ship to all PO Box and APO addresses through the US Postal Service.
We ship to the following countries:
|Antigua and Barbuda
|Bonaire, Sint Eustatius and Saba
|Bosnia and Herzegovina
|British Indian Ocean Territory
|Cocos (Keeling) Islands
|Falkland Islands (Malvinas)
|French Southern Territories
|Heard and Mc Donald Islands
|Lao People's Democratic Republic
|Micronesia, Federated States of
|Moldova, Republic of
|Northern Mariana Islands
|Palestinian Territory, Occupied
|Papua New Guinea
|Saint Kitts and Nevis
|Saint Vincent and the Grenadines
|South Georgia & South Sandwich Islands
|St. Martin (French part)
|St. Pierre and Miquelon
|Svalbard and Jan Mayen Islands
|Trinidad and Tobago
|Turks and Caicos Islands
|United Arab Emirates
|United States Minor Outlying Islands
|Vatican City State (Holy See)
|Virgin Islands (British)
|Virgin Islands (U.S.)
|Wallis and Futuna Islands
First, make sure that your desired return merchandise qualifies as a returnable item, by visiting our Return Policy page. Then please log into your account and go to the order history to find the specific order in which you are referring to start the return procedure. If you did not create an account then send a forgotten password to the email address used on the order. Remember to manually type the new password because if you copy and paste the password then it will not work.
To avoid confusion, we allow items to be returned, as explained in the Return Policy page on our website, but not exchanged. If you return an item that is eligible to be returned, we will credit your account and you can place a new order when you are ready.
Non-returnable items are explained on the Return Policy page.
Upon receipt of your return, please allow 3-4 weeks to process the refund back to your account on www.mensuas.com.
Privacy & Terms
Absolutely! Now more than ever you have to be careful where you shop and your security is very important to us and we take all precautions within our power to keep your information completely secure. All sensitive information is encrypted and protected with SSL, which is the best encryption technology available.
The Mensuas Referral Program is a bonus specifically set up for current customers who successfully refer a friend to sign up with Mensuas. Whenever such friend successfully signs up with Mensuas through your referral link your Mensuas Money account will be deposited with such referral bonus.
After you become a registered Mensuas customer, log in to your Mensuas account, go to Referral and click the link Earn Now. It contains The Mensuas Referral link that you can either copy and paste into an e-mail or you can click on the Facebook logo to send or you can also import your friends’ E-mails by clicking on the “Import Contacts from Google” button. If your friend successfully signs up with Mensuas through such link or logo, you will be eligible to such referral bonus. However, please use your referral link reasonably and please strictly comply with the anti-spamming policy.
The purpose of Mensuas’ Referral Program is to encourage users to introduce Mensuas to their friends. However, Mensuas does not allow users to spam. Once Mensuas finds out that a user is sending out junk emails with a referral link, it will forthwith restrict such user's account.
Your friend must complete the following steps to get the referral bonus:
- Click on your referral link or logo to sign up with Mensuas.
Your friend will be eligible for referral as long as he/she is not a registered Mensuas user yet.
No. You can only refer your friend who has never signed up with Mensuas before (whether by himself or through others' referral).
No. You can only get the referral bonus after your friend signs up with Mensuas through clicking on your referral link.
Mensuas undertakes to protect the information of all users, and will never share either your or your friend’s account information with any other third party.
When your friend referred by you successfully sign up with Mensuas and places their first order, you will get your referral bonus.
As long as your friend signs up with Mensuas through clicking your referral link, you will get the referral bonus even though he/she signs up with another email address.
This program began on January 27th, 2015 and is open until further notice. Mensuas has the right to end the program when it sees necessary.
There is no limitation on the referrals, so long as the program remains open by Mensuas.
Our main page of the site: www.mensuas.com, has a newsletter sign up portion where you simply enter your E-mail address and hit Subscribe.
To unsubscribe, you can login to your account and change your newsletter settings or simply click unsubscribe on any E-mail newsletter you receive from us.
Mensuas is solely a web-based website. Because we do not have the added expenses and footprint of a big-boxed retail store, we can keep prices low and offer you better deals.
We do not have a fully printed catalog, simply because the sheer amount of products and constant new additions that we bring in, but from time to time we will stock a printed catalog that showcases some of our products. We will insert the printed catalog in your order when available.
Multibrand Haven for Stylish Underwear
Mensuas invites you to redefine seduction with our alluring collection of men's lingerie. From bold designs to intricate details, our styles speak volumes without saying a word.