- New Arrivals
Daily Deal and Closeout Items are non-refundable items and all sales are final. All purchases during buy a certain amount of items and get items free sale are final. We cannot accept any returns or exchanges on these sales.
If you do not love the item that you bought from us, don't worry, we have a 14 day satisfaction guarantee.
To return or exchange an item it must be:
* The products must reach our office within 14 days from the date we shipped the order.
* Return Merchandise Form (Download here) must accompany the items.
* New (never worn or washed)
* Clean and without any odors or markings
* In original packaging and with all tags attached
We inspect all items received and they must meet our standards of acceptability as per conditions outlined above. Credits or charges due will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 7-10 business days.
Please complete the return form here and send it in with your return.Returns must be received within 14 days of the shipment date along with the enclosed return form. Returns cannot be accepted without the return form. Send your package to:
20911 Johnson Street, Suite 105
Pembroke Pines, FL 33029
- Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
- When you buy items from us, you appreciate that they always arrive in brand new condition. Because of this, we must require that all returned merchandise that you purchase and try on is worn over your own clean underwear. All returned underwear and other items with a crotch are closely examined and tested: we never put previously worn items back into our inventory. If an item doesn't pass our inspection, we cannot accept it as a return.
- We suggest you do not wear cologne or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
- We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.
Exchange by Mail
Simply list the new items you'd like in exchange on the return form and include the form in your return package (We strongly suggest Certified or Insured mail). Returns cannot be accepted without the return form.
- Late Returns/Exchanges - If more than 14 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
- Final Sale Items - Items that are purchased through a buy a certain amount and get a free piece or any similar promotion are not eligible for refund. Items that are on sale by 30% or more from the regular price are not eligible for a refund.
- Excessive returns, as determined by Mensuas management, will not be accepted. If Mensuas feels that our liberal exchange policy is being taken advantage of, we will no longer accept returns from that customer.
If you have any questions, please contact us.